| 000 | 00891nam a2200337Ia 4500 | ||
|---|---|---|---|
| 001 | 006510 | ||
| 003 | LIB | ||
| 008 | 220712b1997 py ||||| |||| 00| 0 spa d | ||
| 010 | _a006510 | ||
| 020 | _a0-684-83256-9 | ||
| 041 | _aEspañol | ||
| 100 |
_aHeskett, James L _911762 |
||
| 700 |
_aSasser, W Earl Schlesinger, Leonard A _936091 |
||
| 245 | _aThe service profit chain: how leading companies link profit and growth to loyalty, satisfation, and value | ||
| 260 |
_bThe free press, _aNew York : _c1997 |
||
| 300 | _a300 p. | ||
| 650 |
_aADMINISTRACION DE EMPRESAS _910 |
||
| 650 |
_aPRODUCTIVIDAD INDUSTRIAL _93104 |
||
| 650 |
_aCLIENTES _9360 |
||
| 900 | _aUS | ||
| 901 | _a1999-05-19 | ||
| 904 | _aPY-BUAA | ||
| 905 | _aM.S.L | ||
| 906 | _aADMINISTRACION | ||
| 907 | _a1999 | ||
| 908 | _a05 | ||
| 908 | _a19 | ||
| 942 | _cLIBRO | ||
| 999 |
_c5655 _d5655 |
||
| 082 | _a658.8 | ||