Dyché, Jill <br/><br/>
The crm handbook: a business guide to customer velatioship management 

 - Boston :  Addison - Wesley,  2002 
 - 307 p. 
<br/><br/><label>ISBN: </label>0-201-73062-6 
<br/><br/><label>LCCN: </label>010588 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING<br/>BUSINNES<br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812