Keeping score: using rigth metrics to drive world-class perfomance 

 - Nueva York :  Productivity,  1996 
 - 198 p. 
<br/><br/><label>ISBN: </label>0-8144-0327-1 
<br/><br/><label>LCCN: </label>010184 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING<br/>CLIENTE
<br/><br/><label>Dewey Class. No.: </label>658.812