00980nam a2200337Ia 4500001000700000003000400007008004500011010001100056020001800067041001400085100002800099700004900127245011000176260003800286300001100324650003500335650003500370650001800405900000700423901001500430904001200445905001000457906001900467907000900486908000700495908000700502942001000509999001500519082001000534952009800544006510LIB220712b1997        py ||||| |||| 00| 0 spa d  a006510  a0-684-83256-9  aEspañol  aHeskett, James L911762  aSasser, W Earl Schlesinger, Leonard A936091  aThe service profit chain: how leading companies link profit and growth to loyalty, satisfation, and value  bThe free press,aNew York :c1997  a300 p.  aADMINISTRACION DE EMPRESAS910  aPRODUCTIVIDAD INDUSTRIAL93104  aCLIENTES9360  aUS  a1999-05-19  aPY-BUAA  aM.S.L  aADMINISTRACION  a1999  a05  a19  cLIBRO  c5655d5655  a658.8  00104070aUAAbUAAd1999-05-12l0o658.8p006510r2020-08-10 00:00:00t1w2020-08-10yLIBRO