Heskett, James L <br/><br/>
The service profit chain: how leading companies link profit and growth to loyalty, satisfation, and value 

 - New York :  The free press,  1997 
 - 300 p. 
<br/><br/><label>ISBN: </label>0-684-83256-9 
<br/><br/><label>LCCN: </label>006510 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION DE EMPRESAS<br/>PRODUCTIVIDAD INDUSTRIAL<br/>CLIENTES
<br/><br/><label>Dewey Class. No.: </label>658.8